VALUE AS A SERVICE: EMBRACING THE COMING DISRUPTION

/0 Comments/in , , , /by

Rob Bernshteyn, Chief Executive Officer and President of Coupa, gives a step-by-step manual for today's business leaders on how they can better provide and measure the delivery of value to customers. The writer was driven by the desire to create dialog and industry about where things are going based on a lot of quantifiable successes, he alongside his group has generated in Coupa with their customers. The book summarizes the new standard brewing in business and examines how companies are gravitating offerings that offer a value to customers. Successfully delivering Value as an Agency requires a brand new sort of relationship between sellers and clients, one that's results-based, as opposed to a transactional exchange of services and goods for money.

It is more of a partnership where both parties are permitted to support each other as well as hold each other responsible for achieving measurable results they have both agreed upon. Rob went further to explain regions of change which will be required for a business comprising of individuals with a different skill to offer value as a service. Given that change is difficult and any type of business transformation generally encounters change immunity and making this change is the hardest portion of transitioning to value as a service, the right leadership ability is required to lead the business through.

Among the key elements needed according to Rob is the leader needs to work to instill a set of core values that the full company will also ascribe to be willing to work with. Signing up for value starts from your first commitment to your prospects. They ought to get a feeling of the value clients are achieving utilizing your service. Sales discussions should focus not only on features and functions, product demonstrations or product benefits. Instead, they ought to start as authentic and receptive learning sessions about the customer's strategic management, assets and needs. Rob describes one  Coupa strategy which has helped the organization sell value as a service.

He said, ”it is a policy from our business to sign a contract but to achieve an agreement on particular business success standards that we'll work together to attain. In our line of business, a typical arrangement could be that together we're going to save a hospital network $50 million on syringes, scrubs, bed linens, IT and maintenance and cut their order fulfillment and processing time by 60 percent. By working together to set these very specific, quantifiable goals, we're already setting the tone for another type of relationship.” This effort has to be supported through an internal culture of value creation that is based on worker empowerment. In Value as a Service world, the two parties involved should remain focused on what they're currently attempting to do together. This is where workers need the culture behind them. To get the best from your employees and clients, you want to create this culture.

And building this culture starts with clearly and frequently communicating the company values. Leadership should communicate them repeatedly until they’re tired of repeating them, and at that point, they should keep repeating them. To deliver Value as a Service, you should be able to put a greater burden of responsibility on staff members. That’s why they need a strong structure and culture supporting them. Skills are easy to learn, once you’ve made the mental shift. It’s the mind shift that delivers the value for both companies, and everyone involved.

Value as a service is an illumination of the future of business exchange, i.e. quantifiable value. You either provide it and compete or offer vague assurance, busy work and mere customers’ satisfaction on the road to irrelevance.  We no longer live in a world of product or services. Customers seek outcomes and brands promises is paramount. Value as a Service precisely highlights this shift to an outcome-based value approach and provides a roadmap on how to excel in a future of quantifiable value.

The Big Three - Key Points

Key point # 1: Leadership needs to work to instill a set of core values that the full company agrees to work with.

Key point #2: Good product and excellent customer service are no longer enough. Constant and never-ending enhancing your value are the key.

Key point #3: Value as a Service starts and ends with leadership.

One Last Thing

“What we need to do is always lean into the future; when the world changes around you and when it changes against you – what used to be a tail wind is now a headwind – you have to lean into that and figure out what to do because complaining isn’t a strategy.” – Jeff Bezos

THE LEADERSHIP GAP: WHAT GETS BETWEEN YOU AND YOUR GREATNESS

/0 Comments/in , , , , , , /by

Lolly Daskal, executive coach for his work, has found that leaders can improve on themselves and their results from identifying their distinctive leadership archetype and recognizing its own shadow. People are inclined to cover their very own default option and address difficult situations in ways that worked for them in resolving the matter, the worst strategy. Humans are receptive to change adaptation is really important to achieve one's peak point in today's changing world. Among the many reasons why many leaders get stuck is because they rely on what's worked for them in the past even when it is no longer working.

On the flip side, fantastic leaders look for opportunities to learn and develop to serve the people they lead a lot better. Daskal, in her book, explores the seven archetypes of professionals by diving into why each exhibit abilities and corresponding expansion blocking gaps. She further provides the readers with guidance as they voluntarily seek to spot the negative and positive traits that are important within themselves. From this section, readers earn clarity into the potency and the fighting part of their leadership style and how to better adapt and pursue success as a leader. The writer focuses on seven leadership archetypes that are:

  1. The Rebel: somebody who's driven by confidence backed up by proficiency.
  2. The Explorer: somebody who's fueled by intuition. The Truth Teller: somebody who embraces candor.
  3. The Hero: somebody who's courageous.
  4. The Inventor: Someone teeming with ethics.
  5. The Navigator: somebody who trusts and is trusted.
  6. The Knight: Someone whose loyalty is everything.

Everybody fits to the leadership gap. These gaps, when entirely concentrated on, leads us into the shadow side and tends to manifest itself by overuse of your strength. This evolves from the thought where leaders and workers are urged to concentrate only on their strength. Ones we have the ability to accept your power with the darkest part without bias, we may start to make a path ahead.

The author sees the leadership gap as the most successful victim of their very own success and struggles except they identify and comprehend what they really need to know. No person is perfect, but we may be the best version of ourselves. And being the best version of yourself comes along with us, recognizing our leadership gaps, use our knowledge in a new way and also stay in our bliss. A leader can be both even a collapse and an unbelievable victory. By understanding this, you are able to take charge of your very own fate and that of your staff or organization by merely identifying your gaps and finding the solutions to overcome them.

To conclude, being a leader is difficult, as well as a leader, you'll find yourself in dark and difficult times. In these conditions, you now have what you want to choose the light over the darkness by making use of the leadership archetype the situation needs.  The rebel, explorer, truth teller, hero, inventor, navigator, and knight; we have them all in us.

THE BIG THREE - KEYPOINTS

Key point #1: To get to our greatness, we have to leverage our gaps

Key point #2: Who we are is affected by the choices we make.

Key point #3: Greatness is available to all of us.  We just have to choose it.

One Last Thing

“Within each of us are two competing sides, a polarity of character. Only one leads to greatness.”

― Lolly Daskal, The Leadership Gap: What Gets Between You and Your Greatness

THE GIG ECONOMY: THE COMPLETE GUIDE TO GETTING BETTER WORK, TAKING MORE TIME OFF AND FINANCING THE LIFE YOU WANT.

/0 Comments/in , , , , , /by

The Gig Economy is a unique guide for livelihood examination professionals and anyone who's ready to utilize their professional background and experiences to construct a brand new career path that achieves satisfaction both personally and professionally by integrating more work lifetime stability, improved suppleness, more safety, and greater potential.

From Uber into the presidential debates, the gig economics has been ruling the top billing.  Today, more than a 3rd of People in America are working at the gig economics, integrating together short term jobs, contract work, and independent assignments. For all those who have figured out the principle, life has not been better.

The Gig Economy provides suggestions about the way to earn a living beyond the corporate boundaries through contracting and freelancing to achieve personal and professional satisfaction and safety. Conventional full-time jobs are insecure, increasingly restricted, and full of workers who wish they were doing anything else with their lives. Learn how working at the Gig Economy as consultant, contractor or freelancer may offer an attractive, intriguing, flexible, and rewarding solution to the corporate community. The Gig Economy is the channel for this only you control your future world that is tentative, but rewarding. Succeeding in it begins with changing gears to realize to the larks of an employer.

Is minding your abilities, knowledge, and network to create your very own career path, the one which is resistant to the larks of an employer. According to your priorities and vision of success, Cultivate relations without networking, assist you! Construct a lifetime based on your priorities and vision of success, develop links without networking, produce your own safety, risk, prepare for your future confront your fears by lessening layoffs and outsourcing, conventional full time.

Layoffs, recession, company jobs aren't only unstable, but they're increasingly scarce.  In an economy marked by layoffs and outsourcing, a conventional full time much this alternative path: developing skills and attitudes to get out by themselves and tap into the many opportunities of the entertainment economy job is disappearing.

Millions of individuals are keenly picking in its own way than a traditional full-time job very producing a supply schedule and provides. Throughout action, they are in its own way, than a conventional full-time job supervisors and unforeseen fortunes of organizations, when creating a delivery program and income protection, work world and describes to you might offer. The economy gig takes you within this challenging yet reassuring fields can flourish best, yet it the way to deal with. The book highlights professionals in risks and develops a plan to shows powerful, economics work for you.

 

THE BIG THREE - KEYPOINTS

Keypoint #1: Produce your own safety by cultivating sources of earnings, new abilities, and your very own security net.

Keypoint #2: Carefully evaluate risks and develop a plan to lower your fears.

Keypoint #3:  Increase financial flexibility by reducing fixed costs and boosting income and savings.

One Last Thing

The gig economy is empowerment. This new business paradigm empowers individuals to better shape their own destiny and leverage their existing assets to their benefit. ~John McAfee

H3 LEADERSHIP: BE HUMBLE, STAY HUNGRY, ALWAYS HUSTLE

/0 Comments/in , , , , , , /by

H3 Leadership: Be humble, Stay Hungry and Always Hustle. It's a book filled with insight from over 2 decades of work and expertise as a leader. The author, Brad Lomenick, shares his hard-earned encounters on the best way to develop a fantastic leadership habit and put it to use because there's a difference between knowing and doing. Knowing that a habit takes time to develop, he designed a plan which might assist leaders, both from the organization and outside world, to develop a consistent habit which produces great leadership results. Leading tends to be more comfortable than leadership. Leadership is constant work. It is put into practice every day in the work we do, the tasks we take responsibility for, the patterns we produce and it hangs on the success we might stumble upon.

Brad makes his readers understand the 20 most important habits to cultivate as a leader and orders them into 3 segments: BE HUMBLE, STAY HUNGRY, ALWAYS HUSTLE.

Segment #1: BE HUMBLE

Habit #1 - Self-Discovery: Know who you are.

Habit #2 - Openness: Share the real you with others.

Habit #3 - Meekness: Remember it’s not about you.

Habit #4 -Conviction: Stick to your own principles.

Habit #5  - Faith: Prioritize your day, so God is first.

Habit #6 - Assignment: Stay out of your calling.

 

Segment #2 - STAY HUNGRY

Habit #7 - Ambition: Develop an appetite for what’s bull.

Habit #8 - Curiosity: Keep learning.

Habit #9 - Passion: Love what you do.

Habit #10 - Innovation: Stay current, creative and engaged.

Habit #11 - Inspiration: Nurture a vision for a better tomorrow.

Habit #12 - Bravery: Take calculated risks.

 

Segment #3 - ALWAYS HUSTLE

Habit #13 - Excellence: Establish standards that frighten you.

Habit #14 - Stick-with-it-ness: Take the long view.

Habit #15 - Execution: Dedicate to completion.

Habit #16 - Team Building: Create an environment which attracts and keeps the best and brightest.

Habit #17 - Partnership: Collaborate with co-workers and competitors.

Habit #18 - Margin: Nurture far healthy rhythms.

Habit #19 - Generosity: Leave the world a better location.

Habit #20 - Succession: Locate power in passing the baton.

Briefly about self-discovery; nurturing the habit of self-discovery entails becoming intentional about your daily life rhythms by listening to your life, observing your attitudinal patterns and setting your personal life apart from your professional assignment. Self-discovery is a position you cultivate intentionally not a clinic you finish. Trust me, individuals will choose to follow a leader who is always real over a leader who is always right. The next generation will be attracted to a leader’s realness rather than a leader's riches. Jeff stated, and I quote “The more sway you make, the more you have to lose, the less likely you are to be exposed and share your own battle.” Humble leaders are leaders, they make it about others and stay approachable.

The best leaders according to Jeff are principled leaders. They understand the differences between principle and personal preferences and are willing to encourage the right things and stand against the wrong things. These leaders protect their reputation, value and conscience, developing the habit of conviction. It is doing what's right rather than what's easy, being effective and not only efficient. And the further you go, the higher you climb as a leader and guess what?... the harder it gets. Talent and ability get you to the top but what keeps you there is integrity and character. Nothing comes easy.

If you are not learning, you are not leading; if you are not growing, you are not going. At the point when it gets interesting, it is vital for you to be interested. Passion takes you farther.

Leadership is a choice, not a position. Listen to your followers to make an influence. People follow who they trust and not the position.

 

THE BIG THREE - KEY POINTS

Keypoint #1: The best leaders are leaders with principles and integrity.

Keypoint #2: When it gets interesting, it is crucial you are interested.

Keypoint #3: Talent and ability can take you to the top but what keeps you there is character and integrity.

One Last Thing

Hustle beats talent when talent doesn’t hustle. So, stay hungry, stay foolish.

Finish: Give Yourself the Gift of Done

/0 Comments/in , , , , , , , , /by

Finish: Give Yourself the Gift of Done. It's a breaking through book that's so keen on harnessing better productivity is target setting, focusing on set aims, been powerful and more. Jeff said as a way to finish we need to get rid of perfection first'. This usually means the less we think about how perfect things ought to be the more productive we become. The battle is with perfection. It can occasionally be the reason why we do not start things from the first case, but as Jon describes a gorgeous beginning isn't the most significant barrier. The start does issue.

The beginning is important. The first few steps are crucial, but they aren't the most important. Do you know precisely what things more and makes the beginning look almost silly and simple and almost insignificant? The finish. By not targeting perfection, the result might seem to be better. You get a surprise, something you did not see coming as there's no room for surprises with regards to perfectionism.

Then Jon Acuff informs us about the different type of motives we could be very sensitive to: self-doubt or achievement. Self-doubt is that internal voice which thinks precision is crucial.

To prevent failure, we need perfectionism. How exposed will we believe whenever we finish something, and it isn't as perfect as we once anticipated it to be. Therefore, we get frustrated before we finish. To get the most gratifying result, add a few fun, and divide your aims into half and select the best alternative forgone. Lofty targets that make us get to the stars are fantastic, but they could have us distribute to perfectionism, and for that reason, we can never finish what we started. Nobody wishes to be known as the man that achieves only half the target that he planned.

In order words, we are not the superheroes we'd love to be. We simply cannot do whatever the world wants us to do, and the earlier we realize and learn to say no, the more likely we are to succeed in what we mean yes, to. Acuff's solution would be to cut the target in half, down to a thing which might not look entirely as praiseworthy, but it's manageable. After we may attain the seemingly small objectives, we are much more prone to continue going, that makes us more prone to succeed. He also points to the 2 distractions which perfectionism will bring to our manner: obstacles and hiding areas.

The book shows clearly that beginning without being dramatic doesn't justify a successful ending of a job. Everything cannot be perfect. There's no such thing as ideal, is there? What ideal looks like for you to be completely different from what perfect looks like to someone else. Jeff helps his reader to understand that to get it all done, you have to take it bit by bit and not focus on the ‘all.’  Doing it in bits makes us achieve more in less time because as humans, we are more efficient when we focus on one thing that different things clamoring for our attention.

THE BIG THREE - KEYPOINT

Keypoint #1: There’s joy in imperfection

Keypoint #2: Splitting goals brings about better results.

Keypoint #3: To achieve a successful goal, going to your hiding place or using a great obstacle is never an option.

One Last Thing

Progress is quiet. It whispers. Perfectionism yells hides and failure progress.

SPRINT

/0 Comments/in , , , /by

Jake Knapp a Google venture partner, alongside John Zeratsky and Braden Kowitz birth the idea of Sprint which majors on how to solve problems and test new ideas in just five days. This book is a practical guide to choose among many best ideas and make most out of the experience.  The concept of sprint came up when Jack had to come up with an essential feature for Gmail which would automatically sort messages. He had to innovate fast. To do that, he came up with three key aspects to manage the project process:

DEADLINES: Tight deadlines eliminate procrastination. The shorter the time, the faster the result because every allotted time is filled with an activity

GET PEOPLE WITH DIFFERENT SKILL SETS: Get people with a different skill set into one room. The more diverse a team is, the better.  A better sprint team usually consists of seven categories of people and less irrespective of their hierarchy level.

THE RESULT: The result must be a concrete prototype. What gets you real feedback is when you present a functional idea. Brainstorming vague ideas is easy but not worth it.

These three-fundamental concepts work well when each sprint get together one on one and work together to produce something of actual value.

Jack furthermore explains sprint as a method that helps define a problem, compare ideas, prototype one of them and get feedback from customers all in five days. Though it might seem like an intensive process, it has a great potential for a big payout.

Before the sprint process, a recommended number of seven people with a different skill sets must be included:

 

  • The Decider (someone who have enough information on the problem or the leader of the company

 

  • The Marketing Expert
  • The Finance Expert
  • The Customer Expert (someone who has a unique customer view preferably from the customer care unit)
  • An Engineer or Logic Expert
  • The Troublemaker (Someone who always have contrary opinion)
  • The Facilitator (someone who is unbiased about a decision and keeps things on time). Usually a project manager).

 

 

The idea is to make sure everyone on the team understands the problem that needs to be solved and create a purposeful start on Monday.

Jack did a great job by defining the purpose of each day and what needs to be accomplished.

Monday’s goal is to create a discussion around the set goal, map out the challenge and define the problem that will be tackled on the sprint

Tuesday’s goal is to find a solution to the problem identified on Monday. Each person on the team writes down their proposed solution on a piece of paper and is given at least three minutes to present the solution to the whole team out of which the best there will be selected.

Wednesday’s goal is to make a decision. The best way is to critique all ideas and choose the one that will be explored in the sprint. This can be done by discussing sketches and then participants can get to vote via color stickers for their favorite idea. It is advisable to keep all ideas anonymous to avoid skewing of people’s opinion. Once the idea is picked, the team can then storyboard the prototype

Thursday’s goal is to make a prototype of the concept selected on Wednesday. Not a perfect prototype but a reality. The team can make use of keynotes or interactive prototypes other than professional tools. Professional tools take longer time and make you focus on too many details.

Friday’s goal is to see the customer’s reactions by interviewing them. You do not need thousands of customers to carry out the interview; five to six people is enough to expose 85% of the problem and get qualitative feedback. Record your conversations so the team can see the result. Jack gave some hints on how the interview process should go like interacting with the customer, putting the customer at ease, etc.

Once the interview is concluded, the team should go ahead and analyze the result to know if the prototype us promising and deserves further development or if the prototype fails.

Either way, design sprint is a way of finding answers to big questions, bring attention to work that matter, reduce risk and get better solutions.

THE BIG THREE - KEY POINTS

Key point #1:  Design Sprint reduces risk, proffers the answer to significant problems and brings about a better solution.

Key point #2: Sprint is not a one-man business; it can best be carried out by a team made up of different skill sets.

Key point #3: The core concept of Sprint is to decrease the waste of resources (time, energy and money) on the wrong ideas.

One Last Thing

“By asking people for their input early in the process, you help them feel invested in the outcome.”

― Jake Knapp, Sprint: How to Solve Big Problems and Test New Ideas in Just Five Days

The Power of Habit. Why We Do What We Do in Life and Business

/0 Comments/in , , , , /by

Charles Duhigg, a Pulitzer Prize-winning New York Times reporter, takes us to the thrilling edge of scientific discovery that opens up our minds to how habits come to be, why habits exist, how patterns are formed and how we can change and rebuild them. With his ability to distill the vast amount of information and penetrate intelligence, Duhigg shares his perception about one of the most challenging human natures and how it can be transformed. In this book, he divides the science of habit into three levels: individuals, business, and society. This book is based on interviews, organizational research and a load of studies.

 

HOW HABITS WORK

In the first chapter, the author tells a story of Eugene Pauly, whose brain was damaged by a virus. After the damage, he finds it difficult to remember the slightest event for more than a minute. Despite that, he was able to navigate his way around his house and even the outside world to some extent, which was only possible because the part of the brain responsible for habit was intact. What supports this theory is that whenever something changes, his behavior falls apart; he would get lost and unable to complete the simplest of activities.

Even though habits are automatic and sometimes are an unconscious series of actions, they can be changed. The author gave his insight base on a further experiment with Eugene Pauly, “Habits are powerful but delicate. They can emerge outside our consciousness or can be deliberately designed.”

The habit loop starts with a cue which is like a trigger followed by an automatic response which can be mental, physical or emotional and then reinforced by a reward and then the cycle of a new habit begins. What keeps the habit loop rolling is the craving and anticipation of reward which locks in the routine and habit. Once a habit is formed, it runs automatically even without conscious thought and continues that way even when reward changes.

THE GOLDEN RULE OF HABIT CHANGE

Chapter three of this book describes how transformation occurs. Once you are aware of how your habit works, once you recognize the cues and reward, you are halfway to changing such habit. This was supported by a story of a girl who has the habit of nail-biting. The cure involved was to make her aware of the cues, making her note when the cues emerge. Eventually, she was able to replace the habit with rubbing her hands together. The signals stayed, the behavior changed.

At the end of the chapter, the author makes two essential remarks which are: it is difficult to draw the line between habit and addiction and the second is the process of habit change is easily described, it does not necessarily follow that it is easily accomplished.”

Other chapters of the book explore why some habits are stronger than others, willpower and dow it can be turned into a habit, organizational habits or routines. The final chapter discusses moral questions related to habits and to what extent we are responsible for them.

 

THE BIG THREE - KEY POINTS

 

Key point #1: Habits can be changed by removing cues that trigger the routine or by replacing a bad habit with good one

Key point #2:  It is difficult to draw a line between habit and addiction

Key point #3: Once you’re aware of how your habits work, once you recognize the cues and rewards, you’re halfway to changing them.

 

One Last Thing

“The Golden Rule of Habit Change: You can't extinguish a bad habit, you can only change it.”

― Charles Duhigg, The Power of Habit: Why We Do What We Do in Life and Business

The Fifth Discipline

/0 Comments/in , , , /by

Peter Senge, an expert in leadership and sustainability, discovered that a gap existed between an organization and how it learns new things. This discovery brought about the evolution of The Fifth Discipline. The Fifth Discipline explains that the concept of a learning organization is to seek to facilitate and encourage learning at all levels. In this manner, the organization has the ability to adjust continually and transform itself in a highly dynamic and competitive world. In this summary, we will give a rundown of the five basic learning disciplines and the seven learning constraints.

THE FIVE BASIC DISCIPLINES
Peter Senge shares five basic principles that set a learning organization apart from a traditional organization; A shared Vision, Mental Models, Team Learning, Personal Mastery, and System Thinking.

A Shared Vision
All employees in a company are committed to a shared long-term inspiration. They share the same vision of where the organization needs to go. When the vision is unique and shared, staff members will automatically participate in improving processes to get the organization closer to accomplishing its vision. In Peter's words, a vision is being shared when "people are not playing according to the rules of the game, but feel responsible for the game."

Mental Models
Mental models are all the limiting beliefs and flaws a person has which influences their actions. The official hierarchy of an organization is the first mental model. In itself, it is the ecosystem where departmental and individuals’ Mental Models begin to bloom. When individuals begin using phrases such as "that's not the way we do things" and reject new ideas or when leaders passively attempt to give you the history of how things came to be, these are the symptoms of resistance to growth. The first step in having people change their Mental Models is to have people reflect on their own behavior and beliefs. Personal values can overcome all the shortcomings of hierarchical power, but to do so what is needed is transparency and openness.  One part of openness is to quit playing “power games” and be open and honest about the real needs of the individual, department, and organization and then streamline them.

Personal Mastery
Shenge describes Personal Mastery as the strength of ability of people to proactively learn to achieve results continuously, achieve clarity and depth of vision, see reality objectively and close the reality-vision gap. Team influence and environment play a part in Personal Mastery. Effective teamwork leads to outcomes in which individuals could not have accomplished on their own. Members within a team learn faster and more than they would have alone. They align and develop their capacities as a team and build on individual talents and vision.

System Thinking
System thinking is described by Peter Senge and the golden discipline. This is the fifth discipline and unifies all of the five principles. It is the cornerstone of a learning organization. An organization is like a living organism that needs to be analyzed with a holistic viewpoint rather that small unrelated manageable parts.  System thinking encourages leaders to understand the impact of their department or business unit on the system. Every decision made should be based on the holistic principle of System Thinking.


THE SEVEN LEARNING CONSTRAINTS
Like any other living organism, when it's not working according to its purpose, it will show signs and symptoms. From Senge’s point of view, there are seven disabilities that most organizations suffer from and impair them from being effective learning organizations.


1. I am my position: When a staff members define themselves as the position they fulfill within the organization. If we use our jobs as a substitute for our identity, we run the risk of failing to understand the purpose of what we are doing for the organization or we perceive ourselves as having too much or too little power. Therefore one will fail to take responsibility or fail to think that all responsibility lies with them.

2. The enemy is out there: Failing to understand that external and internal problems are part of the same overall system; there are not isolated. When we fail on the inside, the competitors see it on the outside.

3. The illusion of taking charge: Confusing response to consequences of a challenge (reactive action) with working with problems (proactive reaction) by focusing on outside threats only without first discovering how we contribute to the current problem.

4. Fixation on events: Being focused on the short term, often prevents us from foreseeing long-term patterns of change that are the cause of the immediate circumstances.

5. The delusion of learning from experience: The idea that most staff members learn from experience is an illusion. More often than not, people do not experience the consequences of their decisions in the organization directly, especially when the systems are not in place to provide honest feedback.  

6. The myth of the management team: Management and leadership are not the same. A  good manager is not automatically a good leader. Management-minded people tend to not work together but rather fight over turfs and avoid doing anything that may risk them looking bad. Real leaders cross the line, take risks and compromise as long as the vision is moving forward.

7. The parable of the boiling frog: We tend not to be conscious of or are unwilling to notice threats that arise regularly which leads to an inability to react until it’s too late. Status quo is the godfather of anti-progress and anti-innovative culture. It grows slowly, painlessly until someone in the market beat you in your own game.  

The book ends with an explanation of how to integrate and apply the five disciplines to building a learning organization. As staff members practice the discipline of personal mastery, they experience gradual progress, analyze their own mental models and become more comfortable and identify new ways of thinking. A shared vision helps people see how their actions contribute to transforming and shaping their future. All five disciplines set the foundation for team learning, which allows staff members to build the type of results they desire, at a level beyond their individual capacities. Systems thinking underlies all four other disciplines to help everyone to see the big picture, their role in it, restructure assumptions and reveal causes and ways to leverage in complex situations.


THE BIG THREE - KEY POINTS
Keypoint #1: In a learning organization, people do not want to work according to the rules of the game but rather they feel responsible for the game.
Keypoint #2: To solve problems, we need a shift of mindset from seeing small parts to a holistic view, moving away from being reactive to being proactive.
Keypoint #3: Quit playing "power games" and be open and honest about what your real needs are.

One Last Thing
“Taking in information is only distantly related to real learning. It would be nonsensical to say, “I just read a great book about bicycle riding—I’ve now learned that.”
― Peter M. Senge, The Fifth Discipline

How Google Works

/0 Comments/in , , , , /by

How Google Works talks about how to succeed as a company in a fast growing era and digital age. Their answer is to attract smart creatives and give them an environment where they can thrive and scale. The author also focuses on corporate culture, strategy, talent, decision making, communication, innovation and dealing with disruption.

Google’s early principles were simple but powerful: constantly focus on the user, always hire as many great software engineers as you can and perhaps the most important part, give those engineers freedom. Google was managed with informal meetings of small engineering teams. Eric Schmidt and Rosenberg took advantage of the opportunity given to them to create a business plan to take on Microsoft. To carry out this task, they invested more time in learning new ways of managing these smart creatives who are not shackled by organizational structures and defined rules. Using this process, the new management methods being learned were documented and this book gives insight into how Google works, providing a series of steps in the development of a company.

CULTURE: Culture is an important consideration when starting a company. Google imbibed the culture of close interaction among employees from inception to date. The culture was deliberate to reduce envy of other colleagues facilities. Collaboration was highly prioritized which has helped in increasing integration. It had been discovered that smart creatives care about where they work to produce their best of work. Google's culture was an intentional "established a culture of saying YES!" Equally important to saying yes, is to start things which lead to experiences, which in turn leads to an increase in knowledge.

STRATEGY: The author moved on to the principles of Google’s strategy which are:

Bet on technical insight, not market research. Technical insight either increases functionality or reduces the cost of a product significantly. Almost all successful Google products were developed using this strategy. Google search was and it is better than any other search engine because the founders worked out how relevant a web page is to a search query based on which other pages are linked.

 

Optimize for growth and not for revenue. In order to achieve something, you need to be able to grow quickly and globally. Google resisted the urge to make money by placing advertising on its homepage and instead focused on improving and investing in the search engine.

Let great products grow the market for everyone. Keep your product open by adhering to standards and sharing computer code for example: losing control but gaining scale and innovation.

TALENT: In the organization, talent cannot be substituted with any amount of business strategy. Google’s recruitment process is carried out by the interviewee’s potential future peer. The most important thing they look out for is passion, growth mindset and character.

DECISION: There is more to decision making than just making the right decision. The timing, the process of getting to a decision and the way the decision is carried out is extremely important. The author dove deep into Google’s decision making process and principles and they were implemented.

COMMUNICATION: Effective leaders share information rather than keeping it to themselves. As a  leader, knowing the details is very key. This requires asking the right questions and getting the right answers even if it’s not good news. Emails aim to respond quickly. Emails are meant to be clear and straight to the point. There shouldn’t be any content there that people can skip.

INNOVATION: Thinking big is vital and provides a unique advantage of giving creative smart people more freedom to express themselves. One thing that Google has found in it's process is that big challenges often attract big talent.

In conclusion, when making decisions, think more about the future and how it will impact the outlook.  Schmidt and Rosenberg believe that with enough data and skills, any problem can be figured out and therefore solved. Computers were and will continue to design, to make lives easier and better but for yet more people. The future is bright and technology will transform practically every field.

THE BIG THREE - KEY POINTS
Keypoint #1:  The Basis of success with product excellence is iterating, at speed.
Keypoint #2: Determine who runs the company based on performance and passion not based on function and experience.
Keypoint #3: Optimize for scale not revenue.

One Last Thing

“The most valuable result of 20 percent time isn’t the products and features that get created, it’s the things that people learn when they try something new.”
― Eric Schmidt, How Google Works

THE 21 IRREFUTABLE LAWS OF LEADERSHIP

/0 Comments/in , , , /by

The 21 Irrefutable Laws of Leadership was written out of many studies and observations John Maxwell has carried out on leaders in various sectors like business, politics, military, sport and most of all his personal leadership experience. He poured out his heart into this book by giving us 21 laws that can help you become the most powerful and effective leader. The principles of leadership do not change over time, only the application does. These principles or law brings consequences; people will either follow you or they will not. It will depend on your mode of application. These laws when applied in real life form the foundation of leadership.

  1. LAW OF THE LID:  The law of the lid states that leadership ability is a determinant of a person’s level of effectiveness. This means that your effectiveness is determined by your level of leadership. When your level of leadership increases, you become more effective. An increase in effectiveness directly affects the level of success.
  2. LAW OF INFLUENCE:  Leadership is different from every other subject matter such as management or entrepreneurship. The true definition of a leader is determined by the level of people he has influenced. Your followers are the proof that you are a leader, nothing more or less.
  3. LAW OF PROCESS: Maxwell explains five different phases of leadership growth. He also explains that what sets a leader apart from their followers is their ability to learn, develop and improve their skill.
  4. LAW OF NAVIGATION:  A true leader is a leader with foresight. Leaders chart the course for their team because they have full vision of where they are going, understand the challenges and risk and also understand the right set of people needed to achieve the vision.
  5. LAW OF ADDITION: This law defines the ability of a leader to add value by serving others and making things better for them.
  6. LAW OF SOLID GROUND: The foundation of leadership is trust. Trust is built when a leader is consistently competent and displays remarkable character. Character conveys potential and builds respect.
  7. LAW OF RESPECT: In this book, Maxwell explains six ways leaders gain respect and how to access and improve your level of leadership. Leaders tend to stand out while others follow because they are perceived to be stronger.
  8. LAW OF INTUITION: We relate and see people based on who we are so leaders also see things with leadership bias. Maxwell explains in detail various ways a leader can apply their leadership bias and how to improve their leadership intuition.
  9. LAW OF MAGNETISM: You attract who you are. It’s as simple as that. People are drawn to others with similar characteristics like attitude, ability, leadership ability, energy level, etc.
  10. LAW OF CONNECTION: The key to connecting with people is by relating to them as an individual even if they are in a group. There is a need to connect with people emotionally as a leader before you can move them to action. Maxwell shares a bigger picture of how you can connect with yourself and others.
  11. LAW OF THE INNER CIRCLE: Your inner circle is the group of people you turn to for advice, support and assistance. These people must be chosen intentionally. They must be people who display excellence, maturity and good character in everything they do.
  12. LAW OF EMPOWERMENT:  The important thing in empowerment is believing in people. Most leaders refuse to empower others due to three key reasons: resistance to change, desire for job security and lack of self-worth. In this book, John Maxwell sheds more light on how to improve your self-worth and empower others.
  13. THE LAW OF THE PICTURE: Exceptional leaders understand the irreplaceable role of vision. A vision shows the picture of what is to be achieved. Therefore, for a leader to communicate it effectively, he/she has to model the vision by setting the right example and showing the way. This act of modeling gives the followers credibility, passion and motivation to carry on with the vision.
  14. THE LAW OF BUY IN: The secret is people buy into the leader first before buying into the vision. They listen to people who they trust, believe in and feel they are credible and worth going along with.  When followers buy into the leader and the vision, then they are ready and willing to follow such leader through any challenge and success.
  15.  THE LAW OF VICTORY:  A Good leader must take responsibility for all actions, be creative and transfer his success and passion to his followers. Failure or quitting is not an option on a leader’s list.  Maxwell wrote ”one thing victorious leaders have in common is that they share an unwillingness to accept defeat.” As a result, they take responsibility for the success of the team and do what it takes to lead the team to victory.
  16. THE LAW OF BIG MO: Momentum is a leader’s best friend. An organization or team with momentum can successfully pass through any obstacle, and momentum is a determining factor between winning and losing. It makes you unstoppable. In this book, Maxwell shares several characteristics of the Big MO and how to access where we are.
  17. THE LAW OF PRIORITIES:  Don’t just get busy, get productive. The heart of the law of priority states that leaders understand that activity is not about accomplishment. This means prioritizing requires leaders always to think ahead, to know what is more important and how it all relates to the vision. Maxwell discusses the Pareto principle and other key factors that help in setting a priority list which are Requirement, Reward, and Returns.
  18. THE LAW OF SACRIFICE: This law gives a glimpse of what leadership life is.  A leader might be looking glamorous on the outside, but the secret behind his true leadership is that he has sacrificed and still sacrificing. The hidden secret behind success is the sacrifice. And a true leader does not only sacrifice but also put others ahead of him.
  19.   THE LAW OF TIMING: Leadership is not only about how to lead but discerning the right time to take action. Maxwell summarizes his statement by saying “taking the wrong action at the wrong time leads to disaster and the right action at the wrong time leads to resistance while the wrong action at the right time leads to a mistake”. This shows that leadership ability goes beyond leading.
  20.   THE LAW OF EXPLOSIVE GROWTH: You can attain explosive growth when you choose to lead leaders and not followers. To lead leaders, you have to focus on the strength and not weaknesses, treat everyone differently and invest quality time into others rather than spending time together. Maxwell summarizes this law by saying leaders who develop other leaders experience incredible multiplication effect in their organization that can be achieved in no other way.

 

  1. LAW OF LEGACY:  This is the final law in this book. The law of legacy states that a leader’s lasting value is measured by succession. What do you want to be remembered for? Maxwell summarizes the life of a leader by saying that “achievement comes when they do big things by themselves. Success comes when they empower followers to do big things for them. Significance comes when they develop leaders to do great things with them. Legacy comes when they put leaders in the position to do great things without them.” He ends the chapter with the thought, “our abilities as leaders will not be measured by the buildings we built, the institutions we established, or what our team accomplished during our tenure. You and I will be judged by how well the people we invested in carried on after we are gone.” This is the greatest challenge of  a lifelong pursuit of leadership, but it is also the only thing that will matter in the end.

Undoubtedly, you are eager to know other laws of leadership. The 21 Irrefutable Laws of Leadership not only explains the laws but include several tips on how to apply the laws. Do not hesitate to feed on the richness of this innovation.

KEY POINTS

Key point #1: Leadership is built on trust and compounds over time

Key point #2: Leaders attract who they are.

Key point #3: Leaders must learn, grow and develop.

 

One Last Thing

“Leaders Who Attract Followers . . . Need to Be Needed

Leaders Who Develop Leaders . . . Want to Be Succeeded”

― John C. Maxwell, The 21 Irrefutable Laws of Leadership: Follow Them and People Will Follow You